Microsoft Dynamics 365: Transform Public Sector Operations with CloudSource

MICROSOFT DYNAMICS 365

Transform and innovate business processes

Enable business innovation and efficiency

Dynamics 365 is a collection of intelligent business applications that can boost employee productivity and provide exceptional customer service experiences. CloudSource is a top Microsoft Dynamics 365 specialist for public sector organisations in the UK.

Empowered decision-making

Dynamics 365, a cloud-based technology, enables organisations like yours to make data-driven decisions and enrich their interactions with citizens and other stakeholders. Microsoft Dynamics 365 Customer Service offers total omnichannel capacity, allowing you to provide a tailored, prompt, and connected experience to citizens powered by cutting-edge AI.

Connect on any channel, anytime

Omnichannel engagement and self-service business processes enable citizens to access UK public services from any device, anywhere, while keeping all their citizen and service data in one place.

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The power of Dynamics 365

Citizen and stakeholder onboarding

Innovated registration for elevated service

Accelerate registrations, increase operational effectiveness, boost engagement, reduce churn, deliver personalised experiences, and grow subscriptions for members and registrants.

License and membership application

Ensure all checks and balances

Streamlining repetitive tasks and facilitating communication within teams ensures a fast experience for citizens and meets today’s digital expectations while upholding regulatory checks and balances.

Case management

Automate casework for service consistency

Enhance case management efficiency with skills-based routing, escalation rules, task assignment, and automation workflows.

Contact centre

Connect whenever, wherever

Combine AI-powered automation and omnichannel experience to communicate with citizens via the channels they use, send appropriate responses every time, and meet today’s digital expectations.