MANAGED SERVICES
Build-in longevity and continuous improvement
Sustain excellence once you’ve got there
We provide world-class managed IT services that fit flexibly around your business’s exacting needs, enabling cost and productivity efficiencies.
Business service continuity
Our managed IT services portfolio empowers your business to build an IT operating model aligned with your goals. Whether you aim to improve operational efficiency, reduce costs, or enhance end-user experience, our solutions are designed to flex and scale as your business grows.
World-class support services
Our 24/7 service ensures that customers are fully supported at all times. Our omnichannel engagement platform allows our customers to seamlessly contact us on any channel, anywhere, anytime. Our UK-based team of technology experts, equipped with best-in-class tools and escalation paths to Microsoft services, guarantees a first-class experience.
Get post-transformation peace of mind
Platform Management
Assure optimal performance and security with regular updates and reviews to protect systems, data and your reputation.
Dedicated helpdesk
Get active monitoring and unlimited assistance for technical queries and issues to resolve potential problems before they impact operations.
Change Requests (CRs)
Add to system functionality, respond to change and embrace new system innovations.
FEATURED SUCCESS STORY
Guaranteed business continuity in a safe pair of hands
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Bespoke Managed Services Agreement
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Defined SLA Metrics
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UK Business Hours Helpdesk-to-Helpdesk Support
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Change Request Service
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Microsoft Dynamics 365 Application Upgrades
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Quarterly Service Review
Challenge
To ensure availability and business continuity, Ofwat needed to migrate their Licensing and Casework Business data and processes to Microsoft Dynamics 365. These processes are essential to Ofwat's mission, making this migration critical.
Solution
CloudSource delivers a tailored managed services offering to meet Ofwat’s specific needs, which gives them the assurance of access to specialist skills and expertise that could mitigate any technical risk, ensuring seamless operations.
Outcome
With CloudSource's support, Ofwat now benefits from UK business hours helpdesk-to-helpdesk support, maintaining business continuity and user support. Additionally, service credits are available for Change Requests, facilitating policy changes and adjustments to existing processes.
WHY CHOOSE US
Practical expertise your team can rely on
Create an organisational vision and roadmap to guide you there
Guide implementation throughout the project lifecycle
Stakeholder engagement and communications
Risk, issues and management reporting
Establish direction and architectural standards
Low-code solution design planning
Develop a comprehensive testing strategy
Business continuity planning through managed services