Managing public sector cases shouldn’t feel like solving a puzzle with missing pieces. From handling complaints and investigations to regulatory reviews and compliance, public bodies constantly juggle a broad mix of cases that demand speed, clarity and full accountability. Yet, many government bodies still rely on outdated systems or fragmented tools that hinder progress and increase risk. So, what defines a great case management system? In our previous blog, we explored why

At the Excellence in Central Government event, our team joined senior leaders from across government departments to unpack the real...

Behind every decision that impacts citizens, whether it’s inspecting education services, protecting consumers, or investigating...